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Frequently Asked Questions

How to contact us?

What is the best way to contact Xtreme?

You can go onto the website

You can email us

You can call us:

Dublin: 01 458 4370

Newbridge: 045 430 382


Can we call into your premises?

Yes you can! We are always happy to see customers old and new. And yes the kettle is always on!


Do you have a showroom?

Yes we do! It’s in our Newbridge branch. Please make an appointment and we will be happy to help you find the solutions you are looking for.


We are thinking of using Xtreme Signs as our print partner, can we get a factory tour?

We would insist on it! I can guarantee you will see something here that you did not know we do and that you buy all the time.


Is Xtreme on social Media?

Yes we are and we would love for you to follow us! A great way of receiving information on new products and news.

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What are the file formatting requirements when submitting an order?

We require print-ready artwork per the following specifications:

The artboard itself should be at actual size.

Please submit high resolution PDF files – Vector artwork is best.

Include all supporting art (font, linked images, etc.).

Please do not include printer marks such as crop marks and print registration marks in your print-ready files.

To ensure that text, images, etc. do not move or disappear from your file when loaded into our software, please flatten your files. This is especially important for files with special effects such as glows, transparencies, or drop shadows.


Should I convert my fonts in my art file?

We prefer that fonts are converted to outlines and images embedded. If fonts are not converted to outlines, please provide TruType Fonts. Linked files should be included.


What is the appropriate set up for colour in my art file?

We print in CMYK format, so please provide your files in CMYK format. Artwork built in a different colour space may not print the correct colour.


If I need a specific Pantone colour, how should I set up my art file?

If Pantone colours need to be matched, please specify this on your order. All critical Pantone colours must be plugged into the file as SOLID COATED SWATCHES. If multiple Pantone swatches are used in the file, all will be matched to solid coated unless otherwise specified. Spot ink colours like Pantone will not always reproduce correctly in print. We will make the closest possible approximation to most spot inks, but we cannot guarantee spot colour matching. We do not print metallic, fluorescent, or reflective colours.


What are the submission requirements for a custom cut order?

Any shape other than a square or rectangle must include a cut line. Please follow these instructions:

Create a vector cut path.

Assign the path to a spot colour and rename it “cut” in the swatches palette (a coloured outline is not a cut line).

If your design needs specific grommet placement, drill holes, or scoring, please mark it accordingly.


What should I include in my file for a custom shaped order?

If an order requires a custom shaped cut, please create a vector cut path on a separate layer, then assign the path to a spot colour and rename it “cut” in the swatches palette. Please note that a coloured outline is not a cut line. Any shape other than a square or rectangle must include a cut line.


What is the standard file size for raster files?

If raster artwork is used, it should be built to size at 300ppi for posters and decals, 150ppi for rigid signage, and 75ppi for banners. Raster artwork built smaller and scaled up to size will look distorted.


What is Bleed?

For those unfamiliar with the term, “bleed” refers to an area of a printed image that goes beyond the edge of the trimmed paper or board. If you would like an image or graphic to run right up to the edge of a page, then it should “bleed” over the trim line by at least 5-10mm. This allows some tolerance for trimming and ensures your image or graphic meets the edge precisely. Any important text or imagery should be 5mm inside the bleed area to ensure it doesn’t get trimmed off.


How do I pay?

We accept all major credit and debit cards, there is a payment link on all our digital Invoices, by card over the phone, or you are welcome to call in with us to pay in person. We also accept payment by bank transfer. Our bank details are on all our invoices.


Why is the price different to last time?

Like everything, our prices can occasionally be subject to increases. We will always try to give you great value for money and we will always make sure you know how much something will cost before you have committed to having it printed.


My card payment won’t go through?

Occasionally we get customers reporting to us that they are having problems completing their payment successfully. The main cause of this type of problem is down to the browser you are using. It is important to ensure that your browser is an up-to-date version, as an outdated browser may cause issues due to security features not being in line with current standards. You must also ensure that all the information entered on the payment page is relevant to the card you are using to process the payment with. Name and address details, expiry date and cvv number must match that which is on your card, as any differences will most likely invalidate the payment.


I have queries about an Invoice or a Statement?

For all accounts queries please email

Placing an order

How do I place my order?

We’d be delighted to accept your order in whatever way suits you best. Emailing, or why not pop in and see us in person.


Can I make changes to my order prior to it being printed?

Please contact us immediately by phone on 01 458 4370 if you need to make a change to an order you have just placed. If you requested a proof, your order will not go into production until you approve the proof.


What is the standard turnaround time on orders?

Our standard turnaround time for trade large format printing is approximately two to three days from final artwork approval. If you have a rush order, please contact us directly on 01 458 4370 or and we’ll be happy to work with you on your deadline. A rush delivery charge may apply.


If I need more of the same, can I ask for a re-print?

Unless you ask us not to, we will retain your artwork for a minimum of 3 months. This is held securely and confidentially on our print server.


Delivery / Collection

What courier companies do you use?

For next day delivery we use DPD and for same day delivery we use a number of local courier companies. We will always make sure you know how much delivery charges are before we send out your goods. Please contact us if you require a tracking number at


What do I do if there is something missing?

We try to pack all items ordered together but sometimes things are dispatched separately. When you receive your delivery. If something is missing, give us a call or email us and we’ll fix it.

What if I want to collect my order?
You’re more than welcome to call with us and collect in person. We’re open for collections Monday to Friday 9am to 4pm. Please make sure to specify if you want to collect your order in Dublin or Newbridge.

Can you deliver outside the UK and Ireland?
Yes, if you can ship there then we can send it. Tell us where you need your print to go to and we’ll include the delivery charge on your quotation.


How much does delivery cost?
Delivery can be confirmed on request, however as a guide, one box would be €15 – €30 + vat to any Irish address. Same day delivery costs will be based on the location.


How will you ship my order?
We send all print / signs packed in strong boxes that will protect them from damage as best as we can. Boxes are secured using unbranded tape. Some really oversized items might be better to collect but we will always discus this with you when placing the order.

Need any assistance ?


We are open to both trade and retail customers from 7.00 am to 6.00 pm Mon to Thu and 7.00 am to 3.00 pm on Fridays.