What are the file formatting requirements when submitting an order?

We require print-ready artwork per the following specifications:

The artboard itself should be at actual size.

Please submit high resolution PDF files – Vector artwork is best.

Include all supporting art (font, linked images, etc.).

Please do not include printer marks such as crop marks and print registration marks in your print-ready files.

To ensure that text, images, etc. do not move or disappear from your file when loaded into our software, please flatten your files. This is especially important for files with special effects such as glows, transparencies, or drop shadows.

Should I convert my fonts in my art file?

We prefer that fonts are converted to outlines and images embedded. If fonts are not converted to outlines, please provide TruType Fonts. Linked files should be included.

What is the appropriate set up for colour in my art file?

We print in CMYK format, so please provide your files in CMYK format. Artwork built in a different colour space may not print the correct colour.

If I need a specific Pantone colour, how should I set up my art file?

If Pantone colours need to be matched, please specify this on your order. All critical Pantone colours must be plugged into the file as SOLID COATED SWATCHES. If multiple Pantone swatches are used in the file, all will be matched to solid coated unless otherwise specified. Spot ink colours like Pantone will not always reproduce correctly in print. We will make the closest possible approximation to most spot inks, but we cannot guarantee spot colour matching. We do not print metallic, fluorescent, or reflective colours.

What are the submission requirements for a custom cut order?

Any shape other than a square or rectangle must include a cut line. Please follow these instructions:

Create a vector cut path.

Assign the path to a spot colour and rename it “cut” in the swatches palette (a coloured outline is not a cut line).

If your design needs specific grommet placement, drill holes, or scoring, please mark it accordingly.

What should I include in my file for a custom shaped order?

If an order requires a custom shaped cut, please create a vector cut path on a separate layer, then assign the path to a spot colour and rename it “cut” in the swatches palette. Please note that a coloured outline is not a cut line. Any shape other than a square or rectangle must include a cut line.

What is the standard file size for raster files?

If raster artwork is used, it should be built to size at 300ppi for posters and decals, 150ppi for rigid signage, and 75ppi for banners. Raster artwork built smaller and scaled up to size will look distorted.

What is Bleed?

For those unfamiliar with the term, “bleed” refers to an area of a printed image that goes beyond the edge of the trimmed paper or board. If you would like an image or graphic to run right up to the edge of a page, then it should “bleed” over the trim line by at least 5-10mm. This allows some tolerance for trimming and ensures your image or graphic meets the edge precisely. Any important text or imagery should be 5mm inside the bleed area to ensure it doesn’t get trimmed off.